Troubleshooting & Warranty Replacement

FB400 Controller No Longer Connects to WiFi
If your Flame Boss® 400 or EGG Genius controller previously connected to your WiFi and no longer does, please check the following:             1. On the...
Fri, 7 Feb, 2020 at 11:15 AM
FB200v2, FB300 or FB500 Controller No Longer Connects to WiFi
If your Flame Boss® controller previously connected to your WiFi and no longer does, please check the following:             1. On the FB200v2, FB300 or...
Fri, 7 Feb, 2020 at 11:13 AM
FB400 Controller Disconnects From WiFi
If your FB400 or EGG Genius goes offline and disconnects from your WiFi when using or making a temperature change, the firmware on your controller needs to ...
Fri, 7 Feb, 2020 at 11:17 AM
Temperature Probe Not Displaying a Reading
How to determine if the issue you are having with your temperature probe not displaying a reading is a failed probe or broken jack. 1. Power up your Fl...
Fri, 7 Feb, 2020 at 1:15 PM
Temperature Probe Accuracy
If you feel your temperature probe is not providing an accurate temperature reading you can perform a boiling water test to check the accuracy of both tempe...
Fri, 7 Feb, 2020 at 1:23 PM
Blower Not Running
If your Flame Boss® blower stopped working, please perform the steps provided below with the controller powered on and the blower plugged in: TIP: If th...
Fri, 25 Sep, 2020 at 5:01 PM
Controller Will Not Power On or Display is Blank
If your Flame Boss® controller will not power on or the display is blank, try the following:             1. If you have another 12V DC power supply with...
Fri, 7 Feb, 2020 at 11:11 AM
Warranty & Return Policy
WARRANTY Flame Boss® warrants that all products it manufactures to be free from defects in materials and workmanship, when properly operated, for a peri...
Fri, 23 Nov, 2018 at 9:07 AM