How to determine if the issue you are having with your temperature probe not displaying a reading is a failed probe or broken jack.
lug the pit probe into the pit jack and the meat probe into the meat jack. Note the reading that is displayed for each of the probes.
Note the reading that is displayed for each of the probes.
If a probe does not display a temperature reading in either jack, while the other probe does, then one probe has failed. If both probes display
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