Flame Boss

There can be a few reasons why your device is not connecting to WiFi. Please see the information below.

Device setting:

Phone Settings:

Android phone

1. Go to settings on your phone
2. Then Connections
3. Then WiFi
4. See the 2.4 GHzWiFi network you to connect the controller to.
5. Select the settings cogwheel to the right of the WiFi name
6. Select, “Forget” at the bottom of the page
7. This will take you back out to the main WiFi settings page.
8. Find the network you want to connect the controller to and reconnect to it.
9. Once reconnected, note the password used for that connection and use it to connect to the controller again.

iOS phone

1. Go to settings on your phone
2. Then WiFi
3. See the 2.4 GHz WiFi network you want to connect the controller to.
4. Select the small circle with an “i”
5. See the Password field show dots for the password
6. Select the dots to show the password
7. Try reconnecting to the controller using this password.

WiFi Router:

1. If your Flame Boss or Egg Genius controller does not connect to your WiFi Router after selecting it from the list of available networks and entering the password for your WiFi network is completed. Either your password was entered incorrectly, or your network security is set too high.
2. You should contact your service network provider to confirm your 2.4Ghz connection is enabled, its password and lower the security settings for it.
3. Google the make and model of your Wi-Fi router and 2.4 GHz devices not working.
4. Reduce Distance: Ensure that you are within range of your router. 2.4 GHz signals can sometimes be weaker if there are walls or obstacles in the way.
5. Check for Interference: Move other electronic devices (like microwaves or cordless phones) away from the router, as they can interfere with the 2.4 GHz signal.
6. Update Router Firmware: Ensure that your router’s firmware is up-to-date. Manufacturer updates can fix bugs and improve connectivity.
7. Try to connect the controller to a different Wi-Fi network, such as a hotspot on your phone, or a friend’s Wi-Fi network, to verify the controller’s Wi-Fi works.
8. You can also have a guest network setup with an SSID/Name fb and password fb200200.

Firewall Blocking:

Spectrum Steps

1. Download or open the Spectrum mobile app
2.  Go to manage internet/wifi
3. Scroll down to Network Equipment (modem/Router) and click on router
4. Scroll down and you will see Advanced Settings
5.  Toggle off Security Shield

AT&T Steps

1. Download or open the Smart Home Manager app
2. Tap on upper right for "Chat" icon
3. Then send a message "disable activearmor", then "Yes'.

All other ISPs’ Firewall/Security settings:

Contact your provider for assistance with lowering the security settings on your WiFi router.

Eero WiFi Router

If you’re having trouble setting up a 2.4 GHz-only device (Egg Genius, FB400,FB500), you can hide 5 GHz temporarily through the eero app. Hiding the 5 GHz band will ensure that all of your devices connect to the 2.4 GHz band to allow a smooth setup.

To temporarily hide 5 GHz: 

1. Log into the eero app using your eero account information.
2. Tap “Settings” at the bottom of the home screen.
3. Tap “Troubleshooting” towards the bottom of the settings screen.
4. Tap “My device won’t connect.”
5. Then tap “ My device is 2.4 GHz only”
6. Then tap “ Temporarily pause 5GHz

If you are still experiencing an issue with not getting your controller connected to your home WiFi network.

Contact your service provider and have them make the settings to your router. Please note the setting does not compromise your security or make any changes to your current connected devices. The changes only work for the controller.

open outbound TCP ports 80, 443, 1883, 8883, 8884, 8083, 8084, 8085

Please reach out to us if further assistance is needed.