To receive an audible or repeated alert on your smartphone, below are the steps to follow for iPhone and Android devices:


Here is the link for the steps to change the number of repeated message alerts on an iPhone:

http://www.cultofmac.com/210304/change-the-number-of-repeated-message-alerts-on-your-iphone-ios-tips/


Here are links for the steps to perform on Android devices:

http://www.tech-recipes.com/rx/39680/android-4-1-2-change-the-message-alert-repetition/

http://www.samsung.com/uk/support/mobile-devices/how-do-i-set-up-repeat-notifications-for-messages-on-my-samsung-galaxy-smartphone/ 


You could also change the message alert notification sound to something other than a single 'ding' or 'beep' to make it more noticeable.


If you need further assistance, please click here to Contact Us or call us at 800-978-9078.