To obtain the device PIN for your FB400 or EGG Genius you must connect the controller to your local WiFi network. To do this plug in the FB400 or EGG Genius and make sure the LED is blinking slowly (about 1 blink per second). Open the Flame Boss® or Big Green Egg® mobile app on your smartphone. Login on the 'Account' tab and go to the 'Controllers' tab and click the 'ADD' link at the top of the page and follow the step-by-step instructions. 

If the LED light is not blinking slow, switch the FB400 or EGG Genius into "Access Point' mode by using a paperclip or similar device inserted into the small hole on the bottom of the controller located between the pit and meat jacks. Press and hold for 1 second and then release. The LED light should begin blinking slowly.

TIP: Holding button longer than 1 second will perform a Factory Reset after 5 seconds.

NOTE: Performing a factory reset deletes any saved WiFi settings you have entered previously. You will have to perform the WiFi setup process again after doing a factory reset in order for your controller to connect to your WiFi

Once blinking slowly open the Flame Boss® app on your smartphone. Make sure you are logged in by going to the "Account" tab. Go to the "Controller" tab and click "WIFI SETUP" at the top of the page. Click the "FLAME BOSS 400" link and follow the step-by-step instructions which displays.

If you need further assistance, please click here to Contact Us or call us at 800-978-9078.