Our cloud servers are constantly backed up to redundant servers in multiple data centers. The health of the servers is constantly monitored. If a server fails, traffic is automatically re-routed to another server. With this setup, our cloud has maintained at least 99.9% availability.


Additionally, we added our Direct Connect and Local Connect features in firmware release 4.00.001 for use when experiencing any connectivity issues. Access the Direct Connect and Local Connect feature by going to the 'Mode' button at the top of the 'Account' tab in the iOS and Android mobile apps. 


For more information about the differences between Cloud Connect, Direct Connect, and Local Connect go to https://flameboss.freshdesk.com/support/solutions/articles/14000096675-what-are-the-differences-between-cloud-connect-local-connect-and-direct-connect- OR https://flameboss.freshdesk.com/support/solutions/articles/14000105468-using-cloud-local-direct-connect 


If you need further assistance, please click here to Contact Us or call us at 800-978-9078.