Our Direct Connect and Local Connect features in firmware release 4.00.001 added connectivity features that aren't reliant on internet connectivity or the Flame Boss cloud service for use. To access the Direct Connect and Local Connect feature go to the 'Account' tab on the iOS and Android mobile apps and click on the 'Direct/Local Connect Modes' selection and click on the connection method desired. 

Our cloud service is constantly backed up to redundant servers in multiple data centers. The health of the cloud service is constantly monitored. If one of the cloud services fails, traffic is re-routed to another cloud service. With this setup, our cloud service is maintained at least 99.9% availability. Local and Direct Connect features are always available to you in the unlikely event of a cloud service issue, or if you prefer to use those modes.

For more information about the differences between Cloud Connect, Direct Connect, and Local Connect go to: 

https://flameboss.freshdesk.com/support/solutions/articles/14000096675-what-are-the-differences-between-cloud-connect-local-connect-and-direct-connect- OR https://flameboss.freshdesk.com/support/solutions/articles/14000105468-using-cloud-local-direct-connect 

For more information on how to secure access for the Local Access mode, go to:


If you need further assistance, please click here to Contact Us or call us at 800-978-9078.